Need Help? - Webtickets

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 HELP - Refunds

In the event of a cancelled show or race, the self-refund option will become available in your Webtickets profile.
• Simply login to your Webtickets profile, click on My Tickets and click on “CHOOSE ACTION” and “REFUND TICKETS” next to your transaction.
• If you paid via Pick n Pay or EFT, you will be prompted to enter your banking details and will receive a confirmation email. Refunds will be processed and paid within 5 working days.
Once you have processed your refund using the self-refund option for a cancelled or rescheduled event or race, your refund will usually take 2-4 days to reflect. In some cases in can take up to 10 days to reflect.
In the event of a cancelled show or race, if you booked at Pick n Pay, you will be refunded via EFT.

The self-refund option will become available in your Webtickets profile:
• Simply login to your Webtickets profile, click on My Tickets and click on “CHOOSE ACTION” and “REFUND TICKETS” next to your transaction.
• As you paid via Pick n Pay you will be prompted to enter your banking details and will receive a confirmation email. Refunds will be processed and paid within 5 working days.
• No refunds are processed at Pick n Pay.
Your refund will usually take 2-4 days to reflect. In some cases in can take up to 10 days to reflect. As a rule, refunds are refunded to the same manner to how the ticket or entry was purchased.

Therefore:
• Tickets or entries purchased using a card, masterpass or VCO is refunded back to the same card.
• Tickets or entries purchased or paid for at Pick n Pay, is refunded to your bank account.
• Tickets or entries purchased via EFT is refunded to your bank account.

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