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 HELP - Refunds

In the event of a cancelled show, if the event allow refunds, the self-refund option will become available in your Webtickets profile.
• Simply login to your Webtickets profile, click on My Order History and click on “REFUND TICKETS” next to your transaction. Change the date to the date of purchase if the event has passed.
If you paid via Pick n Pay or EFT, you will be prompted to enter your banking details and will receive a confirmation email. Refunds will be processed and paid within 7-10 working days.
• No races will be refunded.
Once you have processed your refund using the self-refund option for a cancelled or rescheduled event or race, your refund will usually take 7-10 working days to reflect.

Please check the purchase date on your statement to see if the refunded funds reflect on that date.
In the event of a cancelled show or race, if you booked at Pick n Pay, you will be refunded via EFT.

The self-refund option will become available in your Webtickets profile:
• Simply login to your Webtickets profile, click on My Tickets and click on “CHOOSE ACTION” and “REFUND TICKETS” next to your transaction.
• As you paid via Pick n Pay you will be prompted to enter your banking details and will receive a confirmation email. Refunds will be processed and paid within 7-10 working days.
• No refunds are processed at Pick n Pay.
Your refund will usually take 7-10 working days to reflect. As a rule, refunds are refunded to the same manner to how the ticket or entry was purchased.

Therefore:
• Tickets or entries purchased using a card, Masterpass or Click to Pay are refunded back to the same card.
• Tickets or entries purchased or paid for at Pick n Pay, are refunded to your bank account via EFT.
• Tickets or entries purchased via EFT are refunded to your bank account.


Please check the purchase date on your statement to see if the refunded funds reflect on that date.

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