Need Help? - Webtickets

COVID-19 Government Notice

 HELP - Payment options

Payment can be made via:
• Credit & Debit Card
• Pick n Pay
• VISA Checkout
• MasterPass by MasterCard
• Zapper
• Scapscan
• Cash/ Deposit or EFT
Webtickets accepts all international and locally issued cards including Visa, Mastercard and American Express but excluding Diners cards.
You can book online and pay instore at any Pick n Pay nationwide including PnP Liquor, PnP Clothing and BP Express stores.

• Once you've confirmed your selection to pay at Pick n Pay, a 12 digit booking reference number will be displayed on screen (eg 202191876395)
• Simply present your booking reference number to the cashier to make payment
• Tickets will be issued by the PnP cashier. You'll receive an automatic confirmation via email and SMS with a link to access your tickets on your Webtickets profile

Click here to find a Pick n Pay near you
MasterPass is an app that lets you pay with your phone quickly, easily, and safely. Your MasterPass app uses your phone's camera to scan a MasterPass (a unique QR code).

• Once you've confirmed your selection to pay via MasterPass, a QR code will appear on your screen
• Open the MasterPass app on your mobile phone and proceed with payment
• Once the transaction has completed, you will be able to view your tickets
• You'll receive an automatic confirmation via email and SMS with a link to access your tickets on your Webtickets profile

Click here to download the MasterPass app
• Once you've confirmed your selection to pay via VISA Checkout, you will be promted to login to your VISA Checkout profile to process the transaction.
• Once the transaction has completed, you will be able to view your tickets
• You will also receive an automatic confirmation via email and sms with a link to access your tickets on your Webtickets profile

Click here to download the VISA Checkout app
SnapScan is an app that lets you pay with your phone quickly, easily, and safely. Your SnapScan app uses your phone's camera to scan a SnapCode (a unique QR code).

• Once you've confirmed your selection to pay via Snapscan, a QR code will appear on your screen
• Open the Snapscan app on your mobile phone and proceed with payment
• Once the transaction has completed, you will be able to view your tickets
• You'll receive an automatic confirmation via email and sms with a link to access your tickets on your Webtickets profile

Click here to download the Snapscan app
• Once you've confirmed your selection to pay via Zapper, a QR code will appear on your screen
• Open the Zapper app on your mobile phone and proceed with payment
• Once the transaction has completed, you will be able to view your tickets
• You'll receive an automatic confirmation via email and sms with a link to access your tickets on your Webtickets profile

Click here to download the Zapper app
Webtickets accepts transfer from any bank in South Africa.

• Once you've confirmed your selection to pay via EFT, a booking reference number and the bank details to make payment to will be displayed on screen
• This will also be sent to you via email
• Make payment and use your unique booking reference number as your beneficiary reference
• Send your proof of payment to accounts@webtickets.co.za
• Your transaction will be validated within 72hrs
• You'll receive an automatic confirmation via email with a link to access your tickets under My Tickets
• EFT payments are validated within 72hrs
• Ensure that you have used your unique reference number as your beneficiary reference on your payment

• Once your payment has been validated, you will receive a notification to login to your Webtickets profile and click on My Tickets
to view or download your tickets

Once a customer has opted to pay for their ticket on Webtickets at a Pick n Pay, they have 24 hours to pay for their ticket. The customer will need present their unique payment reference number at any till point. Reference numbers are usually 10 or more digits and always begin with 202.

Haven't found the answer? Ask us.

We normally respond within 24 hours. Most popular questions will appear on this page. Alternatively, you can contact us.